Helping Your Employees To Cube Stress
You know it is not easy to run a business, but have you ever thought of what your employees are going through, especially those at the customer representative department? Being a representative can be a very stressful job, depending on how you run your company. While some customers may just want to ask a few questions, others may have big problems with your products and services and will take their anger on your employees.
The truth remains that how your employees feel as they come and leave the office each day depends on your business strategies and tactics.
But how can you find out if your business plans is becoming a source of stress to your employees? Here are some of the ways your representatives can be stressed out and what you can do.
How To Identify And Reduce Stress
Managers- While your representatives are in direct contact with customers, they need somebody to stand behind them in case something goes wrong. They will need someone to assist them if they don't have an answer or they can't find one to calm down the customers. This is where managers should come in. But lets say you haven't hired enough managers and supervisors, these representatives will be left to their fate. This can be extremely stress, and entirely preventable. You will only need to ensure that you have enough supervisors to be there for your employees when they need help.
The Call Period- In almost every post on the Corpteluk blog , we discuss the many benefits of using headsets in the office. This will ensure that your employees are even more productive and not wasting time. Having microphone headset doesn't mean you should track and limit call times with customers. This isn't adding to the efficiency of the office, it is actually taking away from it. You should allow your employees to stay on the phone for as long as it takes to satisfy customers. If your employees don't have to consistently take a look on the clock and your customers not rushed off the phone, you will have a more productive business.
Procedures- Scripts limit the amount of flexibility in the workplace. This means, when employees are asked questions that are off of the script, they don't know how to react. They can become very anxious as a result. Don't rely on script, train your employees so they can stand to defend the company in any situation.
The Bad Technology- When the productivity of your employees depend on using headsets, computers and other technology, they can easily be stressed out when all they have are those cheap low quality ones that can't stand to the test of the job. This way, your employees will first have to find a way to make those tools equal to the task. If you are using a low quality headset, then employees will have to repeat themselves often before the customer can understand.
The tactics and strategies you decide to imbibe in your business will go a long way in either facilitating the satisfaction of customers or making them even more stressed out. You can minimize this stress by hiring the right individuals to supervise each department, using high quality technology and by training your employees.
The truth remains that how your employees feel as they come and leave the office each day depends on your business strategies and tactics.
But how can you find out if your business plans is becoming a source of stress to your employees? Here are some of the ways your representatives can be stressed out and what you can do.
How To Identify And Reduce Stress
Managers- While your representatives are in direct contact with customers, they need somebody to stand behind them in case something goes wrong. They will need someone to assist them if they don't have an answer or they can't find one to calm down the customers. This is where managers should come in. But lets say you haven't hired enough managers and supervisors, these representatives will be left to their fate. This can be extremely stress, and entirely preventable. You will only need to ensure that you have enough supervisors to be there for your employees when they need help.
The Call Period- In almost every post on the Corpteluk blog , we discuss the many benefits of using headsets in the office. This will ensure that your employees are even more productive and not wasting time. Having microphone headset doesn't mean you should track and limit call times with customers. This isn't adding to the efficiency of the office, it is actually taking away from it. You should allow your employees to stay on the phone for as long as it takes to satisfy customers. If your employees don't have to consistently take a look on the clock and your customers not rushed off the phone, you will have a more productive business.
Procedures- Scripts limit the amount of flexibility in the workplace. This means, when employees are asked questions that are off of the script, they don't know how to react. They can become very anxious as a result. Don't rely on script, train your employees so they can stand to defend the company in any situation.
The Bad Technology- When the productivity of your employees depend on using headsets, computers and other technology, they can easily be stressed out when all they have are those cheap low quality ones that can't stand to the test of the job. This way, your employees will first have to find a way to make those tools equal to the task. If you are using a low quality headset, then employees will have to repeat themselves often before the customer can understand.
The tactics and strategies you decide to imbibe in your business will go a long way in either facilitating the satisfaction of customers or making them even more stressed out. You can minimize this stress by hiring the right individuals to supervise each department, using high quality technology and by training your employees.
About the Author:
CorptelUK is the leading distributor of headsets, and has, in stock, the best handsets, audio conferencing, call recording equipments with Handsfree Headsets at Corpteluk blog.
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