Saturday, January 25, 2014

Small Business Voip Phone Systems Will Save Companies Time And Money

By Judy Sullivan


Micro and medium enterprises are finding it increasingly difficult to survive in the stormy waters of international economic crises. They do not have access to the vast resources that can help large corporations to weather difficult times. It is therefore vital to cut cost while maintaining high levels of customer service simultaneously. One way in which to achieve this aim is to switch over to voice over internet systems. Small business VoIP phone systems are highly efficient and they save money.

There are many good reasons why so many companies are contemplating a move to internet based communication. Such a move needs careful consideration because no enterprise can survive without efficient communication. However, it is becoming increasingly clear that internet based communication offers users features and flexibility that simply cannot be matched by a PBX solution. In addition, they are easy to manage.

One of the biggest advantages of this technology is that they can be scaled to suit the exact needs of the company. Regardless of how many different departments or branches a company has, only one central communication system is necessary. New branches or users can be joined to the system without having to request new lines. Likewise, users or branches can be removed when no longer needed.

The flexibility of internet communication also amazes users. Users enjoy the fact that they can gain access to the central system from almost any device such as laptops, smart phones and tablets, even if they are on the road, at home or at the premises of a client. This allows them to provide a higher level of service and there is simply no need to miss an important call.

Of course, the biggest advantage enjoyed by users of internet communication is that they are able to achieve substantial savings. Many companies have reported savings of up to fifty per cent. Savings are also achieved because there is no requirement for a telephone operator at every site or department and because there are no multiple installations of the system.

Most companies that move to the internet quickly realize that they can achieve substantial additional savings on maintenance. A traditional PBX is maintained by highly skilled and expensive technicians and there are normally a number of separate systems that needs constant maintenance. Internet communication, however, are mainly maintained by the service provider. At the same time clients enjoy constant upgrades and they always have access to the latest technology and innovations.

Users that have moved from traditional systems to the internet are often surprised to learn that they not only continue to enjoy the features that they became used to, but that they also have access to a number of new, advanced features that can make their jobs easier. They have call forwarding to any user on the system, regardless of the location of that user, the have voice to email and fax to email, to name just a few popular features.

There can be no doubt that small business VoIP phone systems can save companies money while helping to increase productivity. These systems can be a valuable tool in becoming more competitive. One of the main reasons this is so is that employees can afford to become more mobile and they can therefore offer their clients better service.




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