What's A Free Nook To HP? Not Free!
When is free one thing other than free? When HP dangles a totally free Nook offer, notes The Consumerist.
Returned Nook makes nothing free
During Cyber Monday, consumer Brian started trying to find a new laptop. According to the Consumerist, he got a free Noon e-reader as part of the promotion. When Brian took the Ultrabook back because he did not want it anymore, he had to pay $99 plus tax for the E-reader still.
Not a unique issue
Brian is not the first consumer to see this type of issue. The consumer does not get charged $99 when purchasing the computer though HP claimed that this is the way orders are processed. The "free Nook" was really the expense of a Nook and tax. Never believe the promotions you see.
The customer cannot get back the $106 they were charged for the promotion, and the business will not take back the free nook. An HP source said that the company will not take back the Nook or give a $106 refund for the machine.
Not necessarily as free as you may think
The terms of the transaction showed that the Nook price was actually bundled with the HP price rather than actually being a totally free product offered on top of the computer. The fine print is where all the important info can be found.
The "free Nook" sting is still there and makes many people upset since it cannot be returned, though it could be sold at the consumer's discretion.
Returned Nook makes nothing free
During Cyber Monday, consumer Brian started trying to find a new laptop. According to the Consumerist, he got a free Noon e-reader as part of the promotion. When Brian took the Ultrabook back because he did not want it anymore, he had to pay $99 plus tax for the E-reader still.
Not a unique issue
Brian is not the first consumer to see this type of issue. The consumer does not get charged $99 when purchasing the computer though HP claimed that this is the way orders are processed. The "free Nook" was really the expense of a Nook and tax. Never believe the promotions you see.
The customer cannot get back the $106 they were charged for the promotion, and the business will not take back the free nook. An HP source said that the company will not take back the Nook or give a $106 refund for the machine.
Not necessarily as free as you may think
The terms of the transaction showed that the Nook price was actually bundled with the HP price rather than actually being a totally free product offered on top of the computer. The fine print is where all the important info can be found.
The "free Nook" sting is still there and makes many people upset since it cannot be returned, though it could be sold at the consumer's discretion.
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